Department of Information Technology Infrastructure

General Objectives :

• Help Ministry of Higher Education offer leading electronic services within including recent services and flexibility in expansion in order to add new services in the future
• Monitoring the effectiveness standards periodically in order to reach the highest standards and improve the offered services continuously
• Periodical revision to risks, threats and procedures submitted to raise the performance and reduce the risks to reasonable levels
• Responding to the needs of the Ministry in order to achieve the suitable access to the information and remote systems in order to accelerate the development process
• Keeping the identity and the privacy of the employees and users such as students, universities, public administrations in a suitable manner as well as securing the data that has been collected electronically when transferring or storage
• Developing the technological experience in the field of recent technologies in order to save the most successful solutions

Duties :

• Carrying out solutions to monitor all networks for 24 hours a day, seven days a week
• Preparing designs necessary for information networks
• Applying and considering the security and protection standards of information networks
• Connecting the ministry to its branches inside and outside the Kingdom
• Granting authorities to internet service on the level of the ministry and preparing servers in coordination with the concerned administrations
• Periodical maintenance and update to servers
• Following up security gaps related to servers and solving them
• Setting up a mechanism and a plan to the Reserve Copying Administration to the systems of the Ministry and testing them periodically
• Managing the Ministry email and its branches
• Automation of applying the necessary updates to the users' devices and servers after testing them
• Automation of the process of monitoring the servers' performance and increasing their effectiveness
• Carrying out rules and regulations on the users inside the networks of the ministry and its branches
• Automation of spreading the updates of antivirus programs on the devices
• Carrying out solutions that saves the chance to record the security records centrally
• Managing various databases
• Application of central programs that help measure and assess the efficiency of the technical support and its responsiveness to the employees' needs
• Setting up policies and procedures related to the information security
• Revising and reviewing risks and gaps in networks, programs, applications and all what is related to them
• Observing and following up suspected activities in networks, programs, applications and all what is related to them as well as raising reports to the concerned officers
• Supervising the update of all network components, programs and applications in a manner that suits the requirements of the information security
• Suggesting the suitable security solutions to avoid penetration and security events
• Supervising the emergency and risks plan
• Educating the individuals with the risks of the information security and how to deal with them
• Analyzing violations and security incidences in order to set up suitable solutions to prevent their occurrence in the future
• Monitoring networks, systems and applications periodically and working to solve the potential problems before they are complex

Department Contacts :

Telephone : 01-4415555 extensions 247,658,406,187
Email : noc@mohe.gov.sa

Manager :

Mr. Mohammad bin Nasser Al Ghanam
Title : Infrastructure Manager

Telephone : 014415555 extension 431
Email : mghannam@mohe.gov.sa